9a Marylebone Str, Midstream Estate, Midstream, Gauteng, 1692, South Africa. — email — mobile: 082 7177 949

Frequently Asked Questions

How do I Buy Art Online?

All artwork can be purchased in the convenience of your home through our website 24/7, and delivered to your door worldwide, with a very reliable courier. Every order is individually handled to ensure that your art arrives with you promptly and in mint condition. Our online shop payment methods are secure, and includes options such as PayFast, Zapper or an EFT transfer, your choice. We can also help you with more info, framing options, advice or suggestions if you are unsure, so feel free to contact us. We want you to be satisfied with your purchase, and therefore we also offer a 7 day money-back guarantee

What do we sell?

We have a variety of mediums, themes, price ranges and artists to choose from, and we add new artwork regularly. The works range from traditional oil paintings, watercolours, sculptures and etchings, right through to digital artworks that might surprise you and strike an emotional chord. We are confident that we have something for every taste.

We have also added Functional Art to our repertoire, because we would like to put art in everybody’s hands. We therefore have decided to put our original South African Artists’ artworks on carefully selected merchandise, and we know that these are items you would love to use on a daily basis!

Our Return Policy

Artworks: We want you to be in love with your artwork when you receive it, ans therefor we offer a 7-day return policy on all online orders that are being shipped to you, to make sure you have peace of mind when buying art from us.

Functional Art: Returns will only be done on faulty items as per consumer act.

If the artwork / item is damaged when it arrives, you should however contact us within 24 hours to report this, or not accept the package if it arrived damaged at your address.

Should you wish to return the artwork, it should reach us in the same condition we sent it you, carefully packaged. Once we received the artwork in that condition, we will refund you promptly. You only need to pay the courier fee, no handling fee. We would like you to be happy with your purchase, and will do everything from our side to ensure that.

Your Shipping & Delivery Questions

All artwork can be purchased through our website 24/7 and delivered to your door worldwide, with a very reliable courier. We have various options available, so just e-mail us if you are unsure, or wish to make special arrangements.

We have a flat fee for all deliveries

  • All artwork (2D) has a R200 flat rate for couriers
  • Sculptures has a R1000 flat rate
  • All merchandise has a flat rate of R100 - For pick-up options, contact us directly
  • You could also organize your own courier if you wish - just contact us to make arrangements.
  • For international deliveries please contact us for a quotation and arrangements.

Every order is individually handled to ensure that your art arrives with you promptly and in mint condition.

The Artworks are packed with a backing board, wrapped in tissue paper / bubble wrap,  and placed in a cardboard box. (unless the size requires a different packaging).

Time frame:
The estimated delivery time is 5-10 days for any address in South Africa from date of payment.

How are the sizes of the artworks on the website measured?

We have mostly measured the "picture only" size in centimetres as a reference in the description. It might vary with a few millimetres here and there because of a signature or artwork that is not exactly straight. We did however include a paper size on some artworks, where the paper size was significantly bigger than the picture size.

Can I collect my order personally?

Yes, absolutely. We are situated at Midstream and Witbank, so if you are in the area, you can collect. You just have to send us a mail to request pick-up and location (Our Witbank / Midstream locations). As soon as we have the order ready, we will contact you to schedule a date and time for collection that is convenient for you. Just remember that we do not offer the 7 day money back guarantee on own collections.

How do I pay?

We have an online shop where you can pay securely via either PayFast, Zapper, or do an EFT transfer, your choice. As soon as the money reflects, the shipping process will start.

How can we Support A Charity through OnlineArt.Gallery?

We are very proud of our partnership with the Johannesburg Children’s Home. In a plight to help them run the place as well as they do, OnlineArt.Gallery has offered to help them by selling the wonderful artwork done by the children in the home, on our website. Please support them by buying the children's artwork displayed on our site by starting to donate anything from R450 upwards, you choose!

What Framing options do we have?

We offer a variety of framing options, so should you wish to use this facility, please contact us so that we can discuss options and send you an amended invoice. To make it easy we added this option when you purchase artwork, just click the option and we will contact you.
Delivery on items to be framed will obviously take a little longer, but once you accept the quote, we can give you a delivery date.

Do we offer Gift Cards?

Looking for the perfect gift for a special person?
Look no further! We offer a variety of Gift Card amounts, or you can specify your own amount.
As an added bonus, you will receive an extra R100 bonus Gift card to use when you buy a R1000 Gift Voucher or bigger. Go ahead, spoil someone!

Do you take orders for commissions?

Yes we certainly do. If you like a specific one of our artist's work, but can't find what you are looking for, we can help! We can let you view a bigger variety of their works, or commission a specific artwork from them. Special commissions are payable upfront.

Colours displayed

We have made every effort to display colours as accurately as possible of all the works displayed on this site. The actual colours you see will depend on your computer monitor and therefore we cannot guarantee that the display of colour will be 100% on your side.

What is Linocut?

Linocut is a printmaking technique, a variant of woodcut, in which a sheet of is used for a relief surface. A design is cut into the linoleum surface with a sharp knife, with the raised areas representing a mirror image of the parts to show printed. The linoleum sheet is inked with a roller and then impressed onto paper. The actual printing can be done by hand or with a printing press.

What is Etching?

Etching is traditionally the process of using strong acid or mordant to cut into the unprotected parts of a metal surface to create a design into the metal.As a method of printmaking, it is alongwith engraving, the most important technique for old master prints, and remains in wide use today.
The acid bites into the metal where it is exposed, leaving behind lines sunk into the plate. The plate is inked all over, and then the ink wiped off the surface, leaving only the ink in the etched lines. The plate is then put through a high-pressure printing press together with a sheet of paper.The paper picks up the ink from the etched lines, making a print.

What is Fine Art print?

Gicleé is a term for fine art digital prints, using a very high resolution printing with a 12 colour pigment based archival ink printer, on acid free paper. It has become very popular with artists and galleries, because of the exceptional high quality. It is done in very small print runs to protect the value of the print.

Send us a Message

Please read our FAQ before sending us a message.

    Oh hi there 👋 It’s nice to meet you.

    Sign up to receive awesome content in your inbox, every month. Oh and receive 10% discount* with your first purchase!

    * Discount on everything except sculptures
    We don’t spam! Read our privacy policy for more info.